Performance analysis

Step 3: Understanding the causes of performance discrepancies

I am a supervisor, and I have an agent who participates well, and who achieved good results at the end of initial training. His performance on the quality grid is correct, but his sales performance is below target. I would like to understand the causes.

Step 4: Identify the creation or destruction of value by your agents or sales reps

1

Comparative analyses vs. top & team

Indicateurs au choix, flexibilités des analyses

-> Example: the agent follows the performance of the group, but with a 10-point difference compared to the best agent for: handling objections and hooking.

Analyse des performances

2

Identification of high-impact deviations

  • Immediate visualization thanks to radar
  • Signposting of major deviations and root causes not identified by control grids and requiring lengthy analysis (3 hours per agent on average).

-> Example: the agent never mentioned the competition in his sales pitches, so his conversion rate remained low.

3

Progress monitoring

  • +30% improvement by applying our correction methods.
  • Alert triggered in the event of a drop in performance.
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