Measure
Understand
Solve & Improve

Way2Tech.ai guarantees a positive ROI thanks to improved KPIs:
Sales, Customer Experience, Cycle Time, and Quality (Training design, Training, Learning curve, etc.)

Our 4 areas of expertise

1

Quality Monitoring

100% of contacts checked automatically:
  • saving 2 to 3 FTEs on a 100 FTE project
Compatible with all control methods:
  • Proprietary grids, Compliance grid, Performance grid, ESCA, MEDDPICC, etc
Calibration:
  • 70% reduction in calibration effort

2

Alerting

Customer service:
  • Data entry error
  • Wrong diagnosis
  • Wrong resolution
Sales:
  • False promises
  • Forced sales
  • Legal notices not cited
Penalties for non-compliance reduced to 0

3

Analyzing

  • Best agent / best practices gap analysis

  • Multi-dimensional analysis (CSAT, DMT, NPS, SPH, etc)
  • 3 hours of gain per agent analyzed

4

Solving

  • +20 to 30% performance improvement on KPIs (CSAT, NPS, FCR, SPH, etc.) thanks to superior training quality
  • +30% agent experience satisfaction

How does it work ?

Autonomous customer onboarding

Highly ergonomic, flexible, and modifiable platform

No production downtime

Integrated calibration

We are committed to deploying our solutions to our customers within 72 hours, without interrupting their operations. We guarantee a clear improvement in many key indicators: +60% time saving for management teams, +30% sales/productivity KPIs, +95% compliance rate, etc.
 We provide our customers with a high-quality, tailor-made service, from onboarding to ongoing support.

Demo request

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